Beyond™ Lifetime Guarantee

We go above and beyond with every product we make, our warranty is no different. If you experience any issue with the product’s manufacturing or materials, we’ll repair or replace the item for free. No questions asked. Whatever it takes for you to keep the adventure going.

If you need a repair or replacement, please fill out and submit our online warranty form.

Have questions about our Beyond™ Lifetime Guarantee or ordering a part? Feel free to give our Service Department a call at 510-632-8318 or you can reach us by email at

Warranty Forms

Need a replacement part?

If you lost a cap or need to replace a bite valve on your reservoir, offers a wide variety of replacement parts and accessories. Check out our Accessories Page.

Brand Partners

Hydrapak designes and manufactures hydration systems for over 50 world-class brands. If you are experiencing an issue with a product designed by Hydrapak, please feel free to contact us. However, a few of our brand partners request you get in touch with them directly:

Geigerrig Warranty
Phone: (801) 823-3336

UltrAspire Warranty
Phone: (435) 275-0004
Note: Hydrapak handles all reservoir claims but we do not manufacture the UltrAspire bite valve so those claims must be made with UltrAspire directly.