Hydrapak offers a No-Leak™ Gurantee on all reservoirs, bottles, flasks, and accessories from manufacturing defects in materials and workmanship for the lifetime of the product.
Hydrapak will repair or replace at its discretion any manufacturing defect in these products free of charge. The No-Leak™ Guarantee does not cover damage caused by normal wear and tear, natural breakdown of materials over a product lifetime, accident, improper care or cleaning, non-standard usage or negligence. To start the claim process fill out the appropriate form below:
- Reservoir & Component Warranty Form
- Flask & Bottle Warranty Form
- Ultimate Direction Warranty Form
- Salomon Warranty Form
Need a replacement part?
If you lost a cap or need to replace a bite valve on your reservoir, Hydrapak.com offers a wide variety of replacement parts and accessories. Check out our Accessories Page.
Hydrapak designes and manufactures hydration systems for over 50 world-class brands. If you are experiencing an issue with a product designed by Hydrapak, please feel free to contact us. However, a few of our brand partners request you get in touch with them directly:
Phone: (801) 823-3336
Phone: (435) 275-0004
Note: Hydrapak handles all reservoir claims but we do not manufacture the UltrAspire bite valve so those claims must be made with UltrAspire directly.