HydraPak is the leading manufacturer of hydration Reservoirs and SoftFlasks. Our headquarters is located in Oakland, CA between the rolling hills of East Bay and the San Francisco Bay. Our mission is to relentlessly create better hydration solutions for performance-driven people. Easy-to-use and highly functional, every HydraPak product showcases the technical manufacturing expertise that has distinguished the company for nearly two decades. By offering a better way to hydrate, and continually seeking to refine its offerings, HydraPak has pioneered new product categories and become a trusted partner for dozens of major OEMs. These renowned global brands integrate HydraPak’s proprietary designs and technologies into their hydration products for recreational, athletic and military use. Thanks for looking into employment opportunities with HydraPak! This page will provide information related to positions for which we’re currently recruiting.

Current Job Opportunities



Accounting Associate

JOB DESCRIPTION
This position will work closely with the Controller to manage the accounts receivable and accounts payable function. This includes daily invoicing, sending out statements and recording deposits, working with the sales and customer service team to insure accuracy, enter vendor invoices, and process vendor payments.

POSITION RESPONSIBILITIES

  • Review and Process daily sales orders for invoicing, issue invoices to customers
  • Ensure that accounts receivable is current and collected upon
  • Maintain an orderly filing system
  • Check that information on customer accounts is complete and up to date
  • Accurately record and handle day to day issues i.e. short-ships, backorder, credits, etc.
  • Run revenue reports to support the Sales Team
  • Review and enter vendor invoices, process payment reports for check runs
  • Assist with month-end and year-end close process
  • QUALIFICATIONS

  • Prior experience in accounting department is preferred
  • Four-year degree in accounting, business or equivalent experience is preferred
  • High degree of accuracy and attention to detail is critical
  • Solid understanding of basic bookkeeping and accounting principles
  • Strong communication and time management skills
  • Familiarity with Microsoft computer programs including Word and Excel
  • Familiarity with accounting software (Sage100/Mas90) a plus
  • Ability to adapt and learn quickly in a fast paced environment
  • BENEFITS
    This is a full-time, 40 hour-a-week job, 8am-5pm, Monday through Friday. Starting pay is $21.00 per hour or higher, depending upon applicable experience and training. After 90-day probationary period, you are eligible for medical, vision, dental, and vacation benefits. A 401K plan is available after the first year.

    TO APPLY
    Please email resume and cover letter addressing Experience and Education requirements above with your name written in the subject line to careers@hydrapak.com. Start date is as soon as possible.

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    Customer Service Specialist

    JOB DESCRIPTION
    The position is responsible for managing order flow, verifying accuracy of information submitted to the shipping team, and communicating with the sales staff regarding order status. The position also is responsible for reviewing and processing consumer warranty requests and responding to consumer inquiries. As a team member, Customer Service Specialists also assist with the picking and packing of orders when we are busy.

    POSITION RESPONSIBILITIES

  • Order entry, organizing and scheduling orders, releasing orders to warehouse, communicating with customers regarding shipping dates, prices, part numbers, order confirmations, etc
  • Process orders according to the guidelines and requirements established by our major customers, such as REI and Amazon. Use SPS Commerce to process EDI orders according to these same requirements
  • Scheduling shipments by Fed Ex, UPS, DHL, etc and preparing forms for shipments
  • Prepare written responses to online enquiries
  • Answer inbound phone calls, transfer calls to various staff members, handle requests for information from customers, clearly communicate with customers
  • Pick, pack, and prepare orders for shipment, as needed (able to lift boxes up to 45 lbs.)
  • Some light assembly work including adding stickers to products, bagging, kitting parts, assembling products
  • Warranty Support
  • This role requires extensive technical expertise regarding all Hydrapak products, an interest in the products and their use, as well as a good aptitude for recalling details is critical
  • Communicate with customers regarding warranty claims, provide HydraPak’s high level of service while also maintaining appropriate operations costs
  • Maintain and continuously improve warranty stocking area, organizational skills are essential
  • Process warranty claims within HydraPak’s 48-hours
  • Inventory Management
  • Take daily inventory cycle counts, run reports and confirm inventory quantities
  • Develop and implement efficient inventory management procedures
  • Reconcile inventory discrepancies
  • QUALIFICATIONS

  • Strong written and verbal communication skills is critical,w e are communicating constantly with customers, sales staff, and the shipping team
  • Good attention to detail, different customers have different requirements, and getting their orders processed correctly is a must
  • A desire to share in the work of the team, and to help where required
  • Prior experience in Customer Service in the Active Outdoor industry is preferred
  • Four-year degree in business, marketing or equivalent experience is preferred
  • Ability to prepare spreadsheets in Excel, and documents in Word, knowledge of Sage ERP, SPS Commerce EDI, and/or ZenDesk CRM is a plus
  • Able to lift up to 45 pounds without restriction, fork lift driving experience is a plus
  • BENEFITS
    This is a full-time, 40 hour-a-week job, 8am-5pm, Monday through Friday. Starting pay is $20.00 per hour or higher, depending upon applicable experience and training. After 90-day probationary period, you are eligible for medical, vision, dental, and vacation benefits. A 401K plan is available after the first year.

    TO APPLY
    Please email resume and cover letter addressing Experience and Education requirements above with your name written in the subject line to careers@hydrapak.com. Start date is as soon as possible.